PACKAGES PLANS
Subscription Package
| Lite(Staff Access Only) | Loaded(with Patient Access) | ||||
| Plans | TR | Sd Data Monthly | 0 Data Monthly | Sd Data Monthly | 0 Data Monthly |
|---|---|---|---|---|---|
| Solo | 0-10KTM@2DTM | N23,800 | N27,800 | N33,500 | N40,500 |
| Mini | 11-20KTM@3DTM | N38,000 | N44,000 | N58,000 | N73,000 |
| Starter | 21-75KTM@3DTM | N60,000 | N70,000 | N93,500 | N118,500 |
| Basic | 76-125KTM@5DTM | N82,000 | N112,000 | N127,500 | N177,000 |
| Standard | 126-250KTM@8DTM | N125,000 | N175,000 | N200,000 | N280,000 |
| Standard Plus | 250-500KTM@10DTM | N175,000 | N255,000 | N267,000 | N417,000 |
| Classic | 501-1000KTM@15DTM | N360,000 | N610,000 | N655,000 | N1,165,000 |
| Pro | 1001-2000KTM@20DTM | N460,000 | N960,000 | N885,000 | N1,885,000 |
| Plus | 2001-4000KTM@30DTM | N672,000 | N1,472,000 | N1,295,000 | N2,795,000 |
| Premium | 4001-6000KTM@40DTM | N750,000 | N1,750,000 | N1,525,000 | N3,225,000 |
| Super | 6001-10000KTM@50DTM | N1,150,000 | N2,350,000 | N2,000,000 | N4,000,000 |
Free Support L0 and Support L1
Outright Package
The outright comes with upgradable and renewable storage coming in different packages to suit all sizes with capacity to store patients data for a lifetime. The Loaded Plan comes with a mobile app and a portal
| Lite (Staff Access Only) | Loaded (With Patients Access) | ||||||
| Plans | TR | Onetime Purchase | Annual Renewal(with Support L0) | Support(L1)+0Data Monthly | Onetime Purchase | Annual Renewal(with Support L0) | Support(L1)+0Data Monthly |
|---|---|---|---|---|---|---|---|
| Basic | Storage-5DTM | Onetime-N1,110,000 | Renewal/yr-N550,000 | N38,000/Month | Onetime-N2,050,000 | Renewal/yr-N870,000 | N65,000/Month |
| Standard | Storage-10DTM | Onetime-N1,550,000 | Renewal/yr-N850,000 | N58,000/Month | Onetime-N2,650,000 | Renewal/yr-N1,270,000 | N90,000/Month |
| Standard Plus | Storage-20DTM | Onetime-N2,750,000 | Renewal/yr-N1,250,000 | N89,000/Month | Onetime-N3,550,000 | Renewal/yr-N2,070,000 | N170,000/Month |
| Classic | Storage-50DTM | Onetime-N4,850,000 | Renewal/yr-N2,350,000 | N300,000/Month | Onetime-N6,650,000 | Renewal/yr-N3,870,000 | N600,000/Month |
Our Support L0 - L4 Breakdown Information
Level 0: Self-Support
At Level 0, your get accesses to knowledge base contents. At this level of support, self service guide and videos, self support to resolve some issues
At this Level 0 support the self-support resources include:
• FAQ pages
• Searchable information and SOP databases
• A bank of how-to guides for low-level IT procedures
• Video guide on training and other users guide.
Level 1: Basic Support
When users reach Level 1, they begin interfacing with more advanced of our IT service tools and provisioning to resolve more complex issues or skip Level 0 which need to be taken care of.
Level 1 tech support inquiries aren’t necessarily about malfunctions. Instead, they’re typically about more minute procedures that require more detail than Level 0 resources can provide.
At our Level 1 support, we typically connects users remotely to resove issue that may arise. Likewise our AI powered channel is also available for virtual assistants to resolve Level 1 inquiries.
Level 2: Troubleshooting
Troubleshooting support: This is when users experience a technical problem and file a ticket, put a call through to report a broken feature or a system outage due to onforseen circumstances, which we help users address immediately.
Common Level 2 inquiries include support requests for:
• Hardware malfunctions
• Software glitches or error messages
• Bugs that appear after a patch or system update
• Credentials errors
• Permissions or network access restriction bugs
While Level 1 inquiries may not result in users filing a ticket, Level 2 issues almost always warrant the use of a ticketing process.
Please Note: Billed seperate where neccessary
Level 3: Technical Support Team
At Level 3, users require our intervention to handle minute or advanced technical issues. Level 3 support is typically the highest tier of our Technical support
Level 3 we often complete more significant processes like:
• Rewriting system codes
• Reprogramming or adding app functions
• Creating new apps, platforms and procedures to address functionality gaps
• Maintaining servers
In general, Level 3 support team handle tickets passed along by Level 1 and 2 Team, serving as the final line of defense for support team tickets.
Please Note: Billed seperate for a new service demand
Level 4: Workstation Team
If Support staff at Levels 1 through 3 can’t find or develop a resolution to a user’s concern, they’ll direct the users to Level 4 Workstation Team:staff from our workstation, experts on specific software, hardware or network functions.
For instance, if a user experiences an error while using our software and Level 3 staff can’t find a workaround, the user will interface directly with the software’s Workstation team.
In some cases, Level 3 Support will directly interface with Level 4 Workstation Team on the users’ behalf, especially if users are experiencing consistent problems.
Please Note: Billed seperate for a new service demand
Other Features
Unlimited KTM for all Outright Purchases
Information on Upgrading and Expanding Outright Storage
You can upgrade your outright basic storage by request, you can add to your storage per DTM unit size
Please note that 1DTM can store 1,000 patients data with all daily activities full functions
All storage size and its maintenance are renewable by annual/bi-annual or per 6months basis